Not many businesses today lack a web presence. But 10 years ago that was a different story. Just as the web was to 1999, social media is to 2009.
Most people use all sorts of tools now -
Facebook,
Blogger,
Twitter, and
MySpace are just a few. To stay current you need to get your business visible in this new information soup. It is a great way to continue to touch your clients and customers. The old adage that keeping old clients is cheaper than making new ones still rings true, and this is a great way to stay connected.
Let's assume that you have a great product to sell or an awesome service that everyone needs. You're now an authority that people can come to when making a purchasing decision! Tell people what you know and how it relates to them in a blog. Most blogging tools are free;
Blogger and
WordPress are very popular. You don't need a web programmer to start, but do consider branding your blog with your company's identity so that customers make the connection between your product and you.
Once you have made a blog post, broadcast it to your Facebook and MySpace pages, and Twitter so that your followers see that you have new information for them.
Consider making your website more dynamic. In the past most people had "brochure-ware" site. That is just as it sounds: a brochure that you create once and don't change until the next season. Today you can bring people back to your website over and over again if you are constantly serving up fresh content. If you are a restaurant, post rotating specials on your home page, and Twitter the daily specials to your loyal fans (just make sure you do it before lunch!).
Make sure to stay consistent. Start off blogging every Thursday morning (or whatever day works for you). Then if you want to, you can increase the frequency of your blogging and messaging. All of this takes more of your time, of which I am sure you don't feel you have any extra, but the payoff is worth it. Once you start you will see it gets easier and quicker.
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